The JOBTRAK products provide a complete and sophisticated set of functions that enhance the operations of equipment servicing and project management organisations.  Instant access to information about jobs, resources, customers, commitments, parts and the installed equipment base enables superb customer service and organisational efficiency.

JOBTRAK functional modules and broad configuration options combine to create powerful solutions for: call reception, status and resource management, escalation and messaging, asset/contract & warranty tracking, scheduling, parts control, purchasing, job & project costing, job sheets/works orders, invoices & other job documents, KPI and management reporting and integration with financial systems.

JOBTRAK system configurations and options suit business users from small PC network systems right through to enterprise distributed systems controlling all aspects of the customer relationship and service management functions.

Ontrack provides the following services in support of the JOBTRAK system:
  • Requirements analysis, solution advice and recommendations

  • System implementation

  • product and user training

  • Client specific configurations and product extensions

  • Client specific KPI, job document and management report creation with Crystal Reports

  • Client operations reviews

  • Process improvement consulting

  • Ongoing development of JOBTRAK with benefits being passed onto clients

The Ontrack team have had extensive practical experience within the equipment servicing industry in New Zealand and overseas. These skills and experience have been combined to create a service management system that is sophisticated and extremely flexible, yet easy to use and very reliable.

Learn more about JOBTRAK systems here or contact us for more information.