Ontrack Systems Limited is an Auckland based software and services company that has created valuable IP within it's flagship software application, JOBTRAK™, a system that was was  originally developed by Ontrack founder, Kevin Taylor for a computer servicing business.  Ontrack was established in 1989 to realise the potential of this unique software. 

Through ongoing development, commercialisation, marketing and support of this software system, Ontrack has achieved steady revenue and customer growth in New Zealand, Australia, Canada, the UK, Hong Kong and other Asia/Pacific locations.

JOBTRAK is a field service logistics and customer service execution system focused on the equipment servicing industry.

For more than 150 customer sites already implemented in New Zealand, Australia, Asia, Canada and the UK the application is mission critical.  JOBTRAK manages, in real-time, all aspects of the service business including customer interaction, service staff work assignment and other resources such as parts and service vehicles.

In recent years Ontrack has invested heavily in a technology focused product re-engineering and development program that has ensured the unique JOBTRAK IP is deliverable on key contemporary and emerging technologies.

Ontrack has staff that are specialists and offer consulting in the areas of process and system design for equipment servicing and technical resource management. Ontrack staff are also skilled in unlocking the business value contained in accumulated service operations data through the use of Crystal Reports™.

The deployment of any new JOBTRAK system is the beginning of an active partnership between Ontrack and its client.  Our consultants work closely with key customer personnel to ensure targeted implementation benefits are met.

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